When you order from Tinykem you will receive a confirmation email. Once your order is shipped, you will be emailed the tracking information for your order’s shipment. You can choose your preferred shipping method on the Order Information page during the checkout process.
ORDER PROCESSING TIME
We process orders between Monday and Friday. Orders will be processed within 3-8 business days, depending on the product type. For exact information, see the description of each product.
Please note that if we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.
SHIPPING METHOD
- US Addresses: 7 – 14 business days on average by USPS/DHL eCommerce/Yun Express.
- Australia, Canada, United Kingdom: 14 – 21 business days on average.
- Rest of world: 14 – 45 business days on average. (Cannot deliver to some countries, we will refund if we cannot deliver)
SHIPPING COST:
The shipping fee varies depending on the shipping destination. You can check the estimated shipping fee by adding items to your cart, proceeding to checkout, entering your email address and shipping address. The exact shipping fee will be automatically updated and displayed on the checkout page.
We use Flat rate for Shipping Fee.
TRACKING INFORMATION
You will receive an email once your order is shipped containing your package tracking information.
For some shipping lines, it takes 2-5 business days for tracking information to update into the system. If the tracking information is not updated after 5 days from when you receive the tracking email, please contact us via customer support email for prompt assistance.
NOTE
Please ensure all delivery information is correct, If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order.
CHANGE IN SHIPPING ADDRESS:
You have up to 24 hours to update your delivery address. Please email us at support@tinykem.com if you need the address to be changed.
SHIPPING RESTRICTION
It is the responsibility of the buyer to make sure that she or he fills the correct shipping address in (especially the exact number of the apartment in a building). If you found some problems with your shipping address within 24 hours of placing your order, please contact us via email address support@tinykem.com so that we can assist you to change it to the right form. Otherwise, we will send you the carrier’s phone number so that you can contact them and correct your address.
To reduce the shipping cost as much as possible, we use the one-way shipping service so if the package is returned to the sender, even if the tracking update shows the “delivered to original sender” it does not mean the package was returned back to our warehouse address but our shipping agency storage. Therefore, please be informed that we are unable to refund the order if:
– The package failed to be delivered after several attempts by the shipper.
– You refuse the package.
– The package was failed to be delivered because of any problem relating to the shipping address you provided.
– You state that you have not received the package but the tracking update shows that the package was successfully delivered or showing the “delivered” status.
For lost or missing packages that are agreed to be replaced by us, we will only provide you with the information of the shipping carrier and tracking number associated with your order so that you can track your package.
Can the order be delivered to multiple addresses?
We do not accept shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
Do you offer delivery to PO Boxes or Military APO/FPO addresses?
We support shipments to PO Boxes, but we cannot ship to Military APO/FPO addresses.
TAXES & DUTIES
Import duties, taxes, local taxes and charges are not included in the item price and shipping cost. Tinykem is not responsible for reporting or paying taxes. These charges vary from one country to another and are the buyer’s responsibility.
All orders are made on Tinykem are DDU (Delivery Duty Unpaid) basis, import taxes and duties will not be paid through Tinykem. Instead, the shipping carrier will invoice you upon delivery of your merchandise depends on the sales tax laws of the location to which you are shipping.
Please check with your country’s customs office to determine what these additional costs will be.
Contact Informations:
Email: support@tinykem.com
Address business: 531 E 5th St, Zumbrota, MN 55992, USA
Working hours: 8am – 6pm (from Monday to Friday)