Refunds (if applicable)

We will refund 100% of the payment if the received product is damaged due to our fault (such as poor print quality, spelling errors, lost or broken items during shipping, etc.). We cannot issue a refund if the error is on your end (such as providing incorrect name or address leading to lost items, choosing the wrong size, damage during usage, etc.).

Please note: Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

Since each order is produced upon payment, if you wish to exchange an item, you must place a new order for the desired product and cover the shipping costs. However, we will provide a discount code for 30% to 40% off, depending on the product type.

Returns

As mentioned above, each order is produced upon payment, so we cannot accept returns. If you wish to return an item, we can only offer a partial refund, typically around 20% to 30% of the order value.

Cancellation

After payment, you have 24 hours to cancel or modify your order, and 48 hours to change the shipping address. We encourage you to contact us via email so that any issues can be handled as quickly and efficiently as possible. Email: support@tinykem.com

Contact Informations:

Email: support@tinykem.com

Address business: 531 E 5th St, Zumbrota, MN 55992, USA

Working hours: 8am – 6pm (from Monday to Friday)